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• Content
  • Introduction
    • Third Party CTI
    • Single work station with ISDN telephone
    • Multi-user mode in an office block
    • Bank with branches
    • AS400 in a freight forwarding company
    • ACD Light in use
  • Advantages of CTI
    • Integration
    • Cost saving
    • Improved user experience
    • More communication
    • Price advantage
  • System requirements
  • Feature set
    • Telephony functions
    • Programming interfaces
    • Administration tools
    • Additional functions
    • Limitations of the free version
  • Installation
    • Before starting
    • Line Watcher
    • Installation program
      • Start page
      • Choosing Server/Client
      • Choosing the switch and lines
      • Dial-out prefixes and test numbers
      • Choosing client components
      • Network / Prefix
      • Summary
    • Server configuration
      • Control panel
      • Switch settings
      • Extensions
      • Groups
      • Users
        • Change settings
        • Assign to groups
        • Send message
        • Change server
        • Restart clients
        • Turning call forwarding off
      • TAPI special treatment
      • Diagnosis
      • Database interface
        • Number recognition
        • Save call records
        • Save messages
        • SQL interface via ODBC
        • SQL Tools
      • IP interface
      • Finer points of using multiple PBXs
      • ACD Light
        • Preparation
        • Configuration
        • CTI Reporting Tool
          • General info
          • EXCEL export
          • Daily login view
          • Summarized login view
          • Daily call list
          • Summarized call list
          • Agent call list
          • Called numbers
          • Caller numbers
  • Client
    • Settings
      • Basic settings
      • Advanced settings
      • Text-dial
      • Network connection
    • Call register
      • Make call
      • Incoming
      • Outgoing
      • Favourites
      • Messages
      • Chat
    • Telephone book register
      • Private telephone book
      • Group members
      • Outlook telephone book
      • Database telephone book
    • How do I...
      • Activating call forwarding
      • Answering calls
      • Calling
      • Changing the network settings
      • Changing the outside line prefix
      • Changing the own extension
      • Changing the settings
      • Chatting
      • Checking if someone called while you were away
      • Closing tabs automatically
      • Connecting calls together
      • Creating group buttons
      • Creating speed-dial keys on the desktop
      • Dialing highlighted text
      • Forwarding call information
      • Hanging up calls
      • Importing a telephone number into the private telephone book
      • Importing telephone books
      • Making private calls
      • Picking up a call
      • Putting a call on hold
      • Recognising call states
      • Redialing
      • Redirecting calls
      • Reporting problems
      • Resetting TAPI
      • Sending messages
      • Sending the contents of the clipboard
      • Specifying the action to take for incoming calls
      • Starting a conference
      • Starting a consultation call
      • Supporting group members
      • Toggling
      • Uninstalling the program
      • Using ACD Light
      • Using databases
      • Working without windows opening automatically
  • CTI Switchboard
  • FAQ
    • Client
    • Server
  • Prices
  • Contact