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Introduction
Third Party CTI
Single work station with ISDN telephone
Multi-user mode in an office block
Bank with branches
AS400 in a freight forwarding company
ACD Light in use
Advantages of CTI
Integration
Cost saving
Improved user experience
More communication
Price advantage
System requirements
Feature set
Telephony functions
Programming interfaces
Administration tools
Additional functions
Limitations of the free version
Installation
Before starting
Line Watcher
Installation program
Start page
Choosing Server/Client
Choosing the switch and lines
Dial-out prefixes and test numbers
Choosing client components
Network / Prefix
Summary
Server configuration
Control panel
Switch settings
Extensions
Groups
Users
Change settings
Assign to groups
Send message
Change server
Restart clients
Turning call forwarding off
TAPI special treatment
Diagnosis
Database interface
Number recognition
Save call records
Save messages
SQL interface via ODBC
SQL Tools
IP interface
Finer points of using multiple PBXs
ACD Light
Preparation
Configuration
CTI Reporting Tool
General info
EXCEL export
Daily login view
Summarized login view
Daily call list
Summarized call list
Agent call list
Called numbers
Caller numbers
Client
Settings
Basic settings
Advanced settings
Text-dial
Network connection
Call register
Make call
Incoming
Outgoing
Favourites
Messages
Chat
Telephone book register
Private telephone book
Group members
Outlook telephone book
Database telephone book
How do I...
Activating call forwarding
Answering calls
Calling
Changing the network settings
Changing the outside line prefix
Changing the own extension
Changing the settings
Chatting
Checking if someone called while you were away
Closing tabs automatically
Connecting calls together
Creating group buttons
Creating speed-dial keys on the desktop
Dialing highlighted text
Forwarding call information
Hanging up calls
Importing a telephone number into the private telephone book
Importing telephone books
Making private calls
Picking up a call
Putting a call on hold
Recognising call states
Redialing
Redirecting calls
Reporting problems
Resetting TAPI
Sending messages
Sending the contents of the clipboard
Specifying the action to take for incoming calls
Starting a conference
Starting a consultation call
Supporting group members
Toggling
Uninstalling the program
Using ACD Light
Using databases
Working without windows opening automatically
CTI Switchboard
FAQ
Client
Server
Prices
Contact