TAPIMaster® 3.2.0 User's Guide
Agent call list
This MDI view lists the agents calls in a determined time range.
Incoming call (arrow to the left) or outgoing, connected (green) or not connected (red).
The first group in which the employee is a member.
Beginning of call
The internal direct dialling of the service employee.
Phone number of the partner. As a rule, this will be a customer.
A telephone can have different addresses, e. g: 201, 202, 203. Every address can be assigned to another hotline phone number. With the help of the destination address the data can be sorted per hotline.
Instead of a called address the called number also can be evaluated.
The time during the call was connected.
Between the call beginning and the state is connected, reaction time of the service employee.
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