TAPIMaster® 3.2.0 User's Guide
Agent call list
TAPIMaster® 3.2.0 User's GuideAgent call list |
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This MDI view lists the agents calls in a determined time range.
List view
State Incoming call (arrow to the left) or outgoing, connected (green) or not connected (red).
Group The first group in which the employee is a member.
Date/Time Beginning of call
Direct dial The internal direct dialling of the service employee.
Call partner Phone number of the partner. As a rule, this will be a customer.
Called address A telephone can have different addresses, e. g: 201, 202, 203. Every address can be assigned to another hotline phone number. With the help of the destination address the data can be sorted per hotline.
Called MSN Instead of a called address the called number also can be evaluated.
Speech time The time during the call was connected.
Reaction time Between the call beginning and the state is connected, reaction time of the service employee.
© 2020 Tino Kasubke. All rights reserved.
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