TAPIMaster® 3.2.0 User's Guide
You can use the call tab to start a call or to control calls which are already active. Information about the caller are shown at the top. Action buttons appear in the middle, and right at the bottom call buttons or dialogs are displayed.
The called address appears here. Your telephone may be accessible under different extension numbers – one for the hotline for product A and one for the hotline for product B. When a call arrives for you on one of these extensions you would probably like to greet the customer with the name of the company he has dialled (manufacturer of product A, for example). Make an entry in your private telephone book for each of your various extensions and the company name you would like to announce when greeting the caller.
The next time a call arrives you will see the name of the company which was called. Unfortunately not all switches signal the address which was called.
When you press this button a call dialog will appear. You can dial the number by mouse, enter it by hand or switch to one of the various telephone books.
Dial the last number you dialed once again.
If you press the consultation button, the make call dialog shown above will appear. Just start a second call, the previous caller will be kept on hold. Some switches do not support consultation via TAPI.
A click on the button hangs up the currently active call. You may also drag-and-drop a call button here.
This button transfers the call to another internal or external number. You can also forward an incoming call by drag-and-dropping a call button onto the transfer button. Some switches do not support transfer. Transfer of call-waiting calls is seldom supported.
You can connect two callers together when one of the calls is active and the other on hold. Click on the button and a small dialog will appear. You can also drag a call button onto the connect button. Not all switches support this feature. Select from the list a call with which to connect.
Say you answer a call for a colleague who is not at his desk. The customer tells you his needs and you want to send a message about this to your colleague. Press the reminder button or drag the call button onto it. A dialog will appear in which you may enter the number to call back, your colleague’s extension and the information you have gathered from the customer. Your colleague will receive a message.
You can connect an active and held call together to form a conference. Or you can bring another party into an active call or conference. Only a few switch manufacturers offer reliable support for conferences.
Connect an active and a held call together into a conference by dragging the call button of the held call onto the conference button.
Bring another party into an active call or conference by clicking on the conference button. The make call dialog will appear and you can enter the number of the new participant or select it from one of the telephone books.
End the conference by dragging the call button corresponding to the participant you want to remove from the conference onto the hang up button.
Not all switches support conferences with more than three participants and it is often impossible to control the order in which the participants are to be removed.
Every call has a call button. You can see whether the call is incoming or outgoing. If caller identification succeeded, you will see the name of the caller. Otherwise you will see the caller’s number, provided it was signalled from the switch. Active calls appear depressed.
You can drag-and-drop the call buttons onto the action buttons, call buttons, the desktop, or telephone books, depending on the situation. You can find more information on the subject in the chapter How can I.... If you press on a call button with the right-hand mouse button, a context menu will appear. Depending on the circumstances some menu items may be greyed out.
The context menu provides an alternative to the action buttons. It also allows you to create links on the desktop or to import call data into your private telephone book.
© 2020 Tino Kasubke. All rights reserved.