TAPIMaster® 3.2.0 User's Guide

Switch settings

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Many settings are automatically made during installation. The picture below shows how the “Switch settings” page might look after the installation. Stop the server, before making any changes on this page. If several switches are to be used, please read the tips.





Enter the licence here if you have received one.




Update switches

When you update the switches, the old configuration is deleted and the details of the switches present is determined again. This involves the following steps:

Determine the CTI-capable TAPI driver on the system.

Determine the maximal length of internal extensions on the basis of the phone numbers read in.

Assign an extension to each line, so long as the extension is part of the line name and enough licences are present.

Call-forwarding settings, log-in names, group membership and exclusive users are deleted.

The table of TAPI special treatment is deleted.

Group names are not deleted. Neither are the group restrictions for particular actions.


It is necessary to update the switches after a reinstallation of the TAPI driver or when a new switch is present. An update is not necessary after the initial installation.


The list of switches

In the centre you can see the CTI-capable switches for which there is a TAPI driver installed. The switches are listed by name, you can tell two identical switches apart via the switch ID. A dial-out prefix may be necessary to make an external call if automatic dial-out is not set in the switch. Conversely, a prefix may be necessary for making internal calls if automatic dial-out is set in the switch. This prefix (usually zero) is sometimes signalled for incoming and outgoing calls. In the Filter settings you can configure the digits which should be filtered out for external calls. Your own area code will already have been filled in during installation. If the switch is at a different site you will have to change this area code. For point-to-point connections, you have to supply the PBX main number (e.g. 4567 for the number +49 (30) 4567-123). Another tip when configuring the dial-out prefix – here you can enter in addition to the real dial-out prefix (which is usually zero) a prefix for a cheap telephone provider (e.g. 010023). The full prefix would then be 0010023.

If you are uncertain whether you need a dial-out prefix or filter number, test the line with the Line Watcher. The program usually enters the filter numbers automatically. Carry out the two test calls after the installation.  You can change the entries in the list by hotkeys:


STRG + A        select all

DEL                delete selection

STRG + D        duplicate the data of the selected item for all items





Telephone number handling

It is advisable to convert the incoming telephone numbers into canonical form. If however, you want to save the numbers in the form in which they are dialed, deactivate this option and remove your own area code.




Port number

The port number was already configured during installation. The default is 2501. The port number is the same for client and server. If 2501 is already in use, choose a port greater than 1024. You can use “Port information” to find out if the port is free.



Start server / Shutdown server

The server console provides a convenient way of stopping and starting the CTI server. TAPIMaster® starts as a service on Windows 2003 and its successors.



Stop TAPI server

It can occur that the Windows TAPI server cannot be stopped. A restart of the computer would be necessary. With this option, on the other hand, this process can be stopped directly.


Delay while starting

If the CTI server does not work after starting the machine (for example, the clients may be unable to log on) then enter here a period of 60 – 120 seconds.



If sometimes the CTI server suddenly stops working after it has been running for days or weeks then activate this option. The program will then be stopped and restarted at the time specified.



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