- A -

ACD light

Activating call forwarding

Additional functions

Administration tools

Advanced settings

Advantages of CTI

Cost savings

Increased communication

Integration

Price advantage

User comfort

Allocating groups

Alternating

Analogue telephones

Answering calls

API

- B -

Base price

Basic settings

Behaviour upon incoming call

- C -

Call centres

Calling

Calls page

Calling

Chatting

Favourites

Incoming calls

Messages

Outgoing calls

Calls while you were away

Case studies

A bank with branches

ACD Light in use

AS 400 in a freight company

Multi-user mode in an office block

Single workstation with ISDN telephone

Changing extensions

Changing outside and inside line prefixes

Changing server

Changing the network settings

Changing the settings

Changing user settings

Chatting

Client

Calls page

Overview

Settings

Telephone book page

Client components

Closing tabs automatically

Computer hardware

Conditions for the use of the software

Connecting calls together

Contact

Contact details

Contact person

Contents

Cost saving

Costs

Employees

Hardware

Price of the software

Telephone charges

Creating group keys

Creating speed-dial keys on the desktop

CTI server

Call forwarding

Control panel

Database interface

Diagnostic function

Extensions

Group administration

Overview

Switch settings

TAPI special treatment

User administration

Customer care

- D -

Database interface

Deactivating call forwarding

Dialing highlighted text

Dialing rules

Disk space

- E -

ERP systems

Extensions

- F -

FAQ

Feature set

Additional functions

Administration tools

APIs

Limitations in the free version

Telephony functions

Forwarding caller information

Function set

- G -

Group administration

- H -

Hanging up calls

Hardware

Cost

Holding calls

How do I…

- I -

Identifying call states

Identifying incoming calls

Importing from text files

Importing telephone books

Inbound routing

Installation

Client

Client components

Extension

Line Watcher

Network

Overview

Prefix

Preparation

Server

Server components

Set-up program

Start page

Summary

Uninstalling

Installation program

Integration

Internet Explorer

Introduction

- L -

Less finger-work

Licences

Entering

Saving

Limitations of the free version

Line Watcher

- M -

Main number of switch

Making calls

Memory

Multiple PBXs

- N -

Network

Network settings

- O -

Only opening lines during dialing

Outlook telephone book

Overview

- P -

PBX

Requirements

Phone and modem options

Picking up calls

Prefix

Preparation

Prices

Private calls

Problems

Processor

Programming interfaces

Promoting communication

- Q -

Questions and problems

- R -

RAM

Redialing

Redirecting calls

Removing the program

Reporting problems

Resetting a line

Resetting TAPI

Resource usage

Restarting clients

Restrictions in groups

- S -

Saving numbers into the private telephone book

SDK

Send a message

Sending messages

Sending the contents of the clipboard

Server components

Settings

Advanced settings

Basic settings

Network

Text-dial

SQL interface

Stabilization mechanism

Starting conferences

Starting consultation calls

Storing call data

Stress reduction

Supporting group members

System requirements

- T -

TAPI driver features

TAPI drivers

Features

Testing

Telephone book page

Telephone books and directories

Database telephone book

Group view

Private telephone book

Telephone charges

Telephone costs

Telephone number identification

Database

Telephony functions

Test before buying

Test-driving

Testen von TAPI-Treibern

Testing the PBX

Testing the switch

Text-dial

Third party software

- U -

Uninstalling the CTI software

Uninstalling the program

Unsupported version

Updating switches

Usability

User-defined install images

Using ACD Light

Using databases

- W -

Windows version

Working without windows opening automatically