TAPIMaster® 3.2.0 User's Guide

CTI Reporting Tool

Determination

The CTI reporting tool is a data observer for the information which delivers the ACD Light module. The data are exclusively evaluated by members of the service group. There are different views for the login information of the service group and for the telephone calls.

General info

EXCEL export

Daily login view

Summarized login view

Daily call list

Summarized call list

Agent call list

Called numbers

Caller numbers

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