TAPIMaster® 3.2.0 User's Guide

Integration

CTI adds the most value when integrated into an existing program such as an enterprise resource planning system. Users can then be supported in their work by having the relevant customer data pop up on the screen when a call arrives. In addition, a quick and easy dial function could be added to a customer list.

TAPIMaster® offers appropriate interfaces to make it easy to integrate into other applications. You can find everything you need for this in the TAPIMaster® SDK.

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