CTI programming tools

Server install image

General

When you open an installation configuration which the customer created using the Line Watcher the fields “Switch”, “Computer code” and “Line extensions” will already be filled in. First select the correct switch. Activate the extensions which are to be used. The licence code can be entered if it is known.

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Switch settings

These options are overwritten during each installation.

It makes sense for telephone numbers to be canonically formatted unless the client formats them in a special way. This option can easily be changed later on the “Switch settings” page of the server control panel.

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If the client keeps a list of calls, like the standard client does, call data should be sent to the client. The option can be found on the “Database interface” page of the server control panel.

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If the database interface is not used, calls are not normally logged. You may, however, achieve minimal logging by having the data saved to a text file. The file can then be read by Excel for further processing. The option can be found on the “Database interface” page of the server control panel.

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If a client working with a large switch stops responding – for example, calls can no longer be hung up – try activating stabilization. Calls may then, however, sometimes get hung up when TAPI delivers the wrong state for them. The option can be found on the “TAPI special treatment” page of the server control panel.

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Group limitations

These options are also always overwritten. They restrict the following functions.

CTI_TPickup / TPickup

CTI_TCallRedirect / TCallRedirect

CTI_TSendCallReminder / TSendCallReminder

CTI_TSetForwarding / TSetForwarding

CTI_EChatStart / EChatStart

You can find these settings on the “Groups” page of the server control panel.

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Other options

All the extensions present may be put in the first group. The display of group members and their status will then work correctly straight away. Do not activate this option if you have several hundred clients as it will cause too much network traffic.