Telephone switches can be found in all medium and large sized companies.
Unfortunately only a few companies manage to exploit their switch’s features
to the full benefit of the company and customers. Employees spend too much
time punching in numbers, which have been noted down on yellow stickers, and
misunderstanding the telephone’s special keys. Perhaps most importantly,
employees often wait for the customer to call them instead of seizing the
initiative themselves to provide better customer care. This is not always
due to a lack of verve among the employees; rather it is often because there
are no tools to support the efficient use of the telephone.
This is where TAPIMaster® comes in – simplifying and
accelerating the use of the telephone from computer work places. TAPIMaster®
allows the user to access functions per mouse click instead of via
complicated sequences on the telephone keypad. Caller identification, group
functions and telephone books allow you to work faster. You can integrate
the product into existing software to control input forms and to display
customer data as necessary. The user can handle more calls in the same
amount of time. Availability is improved. In the time you save you can help
the unsatisfied customers of your competitors.
The main object is not to reduce a company’s telephone
bill. The product is much more directed at improving the contact to
customers. In a difficult and competitive market, keeping existing customers
is a top priority. Intensive customer care is an important precondition for
keeping those customers. Don’t let your competitors get ahead of you when it
comes to proactive customer care. This CTI software represents good value
for money with support for a wide range of PBXs. The software can easily be
integrated into other products and will pay for itself in a short time.
You can perform almost unlimited tests on the software
before buying. Since you can use TAPIMaster® up to 4 clients for free, a
tight budget is no reason to do without CTI.
TAPIMaster® works according to the client-server
principle with the server running on a computer connected to the telephone
switch. The client software runs on individual computer workstations.