CTI installations

Customised server install image

Imagine a customer is having problems performing the server installation and you want to help him. You can do this as follows.

•The customer starts the Line Watcher and presses the “Save data” switch on the “TAPI line capabilities” page. An installation configuration will be generated. The customer e-mails this file (FCTIINST.INI) to you and tells you the internal extensions he would like to use.

•Open the installation configuration using the Setup Configurator. You can now see the customer’s TAPI configuration.

•Make sure there is a switch driver installed on the customer’s machine. Configure the desired switch and activate the extensions. This is a good opportunity to issue the licences as well.

•Edit the "Basics" page of the Setup Configurator. “Automated set-up” should be active.

•Create a self-unpacking file from the directory which then calls SETUP.EXE when unpacked.

•The customer starts the file and the server will be configured automatically.